Privacy policy

Effective date: May-2025

At Shift North, your privacy, trust, and well-being are at the heart of our relationships. This Privacy Policy outlines how we collect, use, store, and protect your personal information in connection with our coaching services.

1. What information we collect

In the course of providing coaching and advisory services, we may collect:

Personal Identification Information: Name, email address, phone number, and any other contact details you provide.
Session Records: Notes or summaries from coaching sessions, goals, observations, and any materials you choose to share.
Scheduling and Payment Information: Appointment records and payment details, as needed (via secure third-party services).
Communication Data: Emails or messages exchanged as part of the coaching relationship.

We do not collect unnecessary personal data and will only request what is relevant to support your coaching journey.

2. How your information is used

We use your information to:

Facilitate coaching and advisory sessions and support your goals.
Track progress and tailor our support to your needs.
Manage appointments and communicate with you.
Fulfill administrative, legal, or contractual obligations.

All notes and records are kept confidential and used solely to support your coaching process.

3. Confidentiality & Ethical Practice

Shift North adheres to the principles of confidentiality as outlined in professional coaching standards.

Your information will never be disclosed to anyone else without your explicit, written consent—except in the rare event that disclosure is required by law or if there is a clear risk of harm to you or others.

4. data storage & security

We take data protection seriously:

Notes are stored securely using encrypted digital systems.
Access is limited to the coach and authorised administrative support (if any).
All reasonable steps are taken to prevent loss, misuse, or unauthorised access.

5. Your rights

You have the right to:

Access the personal information we hold about you.
Request corrections or updates.
Ask for deletion of your data (subject to legal and ethical record-keeping obligations).
Withdraw consent to data use (where applicable).

To make a request, contact us at: support@shiftnorth.net

6. Data retention

Coaching records are typically retained for up to 1 year after the coaching engagement ends, unless you request earlier deletion and no legal or ethical reason requires otherwise.

7. Third-party services

If we use scheduling, payment, or communication platforms (e.g., Calendly, Stripe, Zoom), those services may collect and process your data under their own privacy policies. We select partners who uphold strong data protection standards.

8. Policy updates

This policy may be updated periodically to reflect changes in services, regulation, or practice. The latest version will always be available upon request or via our website.

9. Contact us

If you have any questions or concerns about how your information is handled:

Shift North
support@shiftnorth.net